Took over the technical and day-to-day operation of Paragon Games, a social gaming hub operated by NDIS provider/youth services agency Can-Do Albany.

Took over a functional but aging network environment aimed at providing gaming experiences using PC/console to public and private participants. Replaced core routing and switching infrastructure while avoiding excessive spending by upcycling and recycling existing hardware using open source solutions. Built a robust, reliable and secure back-end network based on best practices. Upgraded internet connection to provide extra capacity and failover.

Reduced refunds and complaints to almost nil while increasing customer retention and building a positive reputation, leading to increased foot traffic and profit. Acted as first-line customer service, technical support and retail operator. Documented all key systems and implemented processes across all technical/non-technical aspects of operation, including a secure password management system and power automation/power management. Rebuilt the public-facing website and expanded booking processes. Was an integral part of Paragon Games being a finalist for the Albany Chamber of Commerce and Industry Awards 2025 in the "Future Focus" category.

Operated as a mentor as part of Can-Do's youth services programs. Delivered workshops and seminars in a wide variety of topics to children and adults. Successfully organised and delivered events to public and Can-Do participants.

Most recently: was granted full autonomy over the operation of the Paragon Games enterprise in October 2025, with the expectation of taking on full management by EOY 2025.

Acting as a part of the larger UniIT group, provided first-line tech support to the Albany campus of the University. Covered desktop support, hardware and software asset management, systems maintenance, networking, planning, proactive maintenance, training, documentation, data security and desktop/web publishing. Three year backfill contract.

Seconded (1 year/project duration) to the Desktop Engineering group within UWA to assist with a software virtualisation project implmenting AppsAnywhere and Numecent CloudPaging within existing SCCM infrastructure. Built software deployment pathways, scripted virtualisation processes and built and implemented test frameworks.

Part-time permanent shift working in a fast-paced retail environment, ensuring strict record management, timekeeping, and organisation; teamwork focus; priority customer service.

Self-employed as consultant computer and website tech in local Albany region, providing consulting IT support, app development and retail sails in both commercial and home-user contexts.

One of a team of two systems administrators, with a focus on application delivery, security, and deployment. Managed servers (Windows/Linux) within a VMWare environment, built and maintained SCCM environment including MOE deployment for annual staff/student hardware refresh. Assisted in transition from on-premises to online Microsoft 365 environment. Developed system monitoring and internal-use toolkits. Planned and deployed Sharepoint 2016 Intranet "MyGSG" as part of COVID at-home schooling response.

One of a team of two systems administrators, with a focus on application delivery, security, and deployment; maintained servers within VMware; managed and maintained SCCM environment and MOE. Developed monitoring, internal use tools, asset management system. Planned and deployed Sharepoint 2010 including user training.